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Position Available: Duty Manager

Job Description / Profile for Duty Manager at La Petite Ferme

POSITION TITLE:  Duty Manager

REPORTS TO: Executive management

DUTY MANAGER POSITION SUMMARY:

Responsible for all aspects of operations at the hotel and restaurant.

Directs and coordinates daily activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above.

DUTY MANAGER DUTIES

• Providing a visible management presence while on duty.

• Ensuring each department is prepared and staffed for each shift.

• Dealing with sales enquires in absence of sales department.

• Assisting with the running of weddings & functions.

• Overlooking day-to-day operation of the whole facility.

• Communicating with guests (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)

• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)

• Assisting executive management with their work

• Assist in resolving guest complaints and assist service recovery process.

• Assist in the selection of hotel staff and assist with completion of staff take in procedures.

• Assist with employee performance reviews and conducts personnel activities such as disciplinary actions and terminations.

• Oversee and maintain daily operating records including daily cash ups

• Conduct Morning meetings and conducts the morning HOD meetings

• Adheres to all company procedures and regulations as well as standard operating procedures.

• Performs room checks and other operating areas.

• Provide effective leadership to all hotel team members.

• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.

 

PERSONALITY:

• Being reliable and trustworthy

• Decision Maker

• Communicate well

• Always ready to help and assist

• Be very organised and methodical

• Ready for a new challenge in life and a long term involvement in his/her future job

• Age: between 28 to 38 years’ old (not prerequisite)

• Being a native of South Africa

EXPERIENCE:

Minimum of 5 years experience in a similar capacity/function in a five-star hotel/luxury.

 IN RETURN:

Salary Negotiable based on years’ experience as duty manager.

HOW TO APPLY:

To apply, please submit you’re CV, with contactable references and photo via email, with the subject line Duty Manager.

If you have not received a response within 1 week of submitting your CV, consider your application unsuccessful. Only successful candidates will be contacted.