Job Description / Profile for Duty Manager at La Petite Ferme
POSITION TITLE: Duty Manager
REPORTS TO: Executive management
DUTY MANAGER POSITION SUMMARY:
Responsible for all aspects of operations at the hotel and restaurant.
Directs and coordinates daily activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.
He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above.
DUTY MANAGER DUTIES
• Providing a visible management presence while on duty.
• Ensuring each department is prepared and staffed for each shift.
• Dealing with sales enquires in absence of sales department.
• Assisting with the running of weddings & functions.
• Overlooking day-to-day operation of the whole facility.
• Communicating with guests (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)
• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
• Assisting executive management with their work
• Assist in resolving guest complaints and assist service recovery process.
• Assist in the selection of hotel staff and assist with completion of staff take in procedures.
• Assist with employee performance reviews and conducts personnel activities such as disciplinary actions and terminations.
• Oversee and maintain daily operating records including daily cash ups
• Conduct Morning meetings and conducts the morning HOD meetings
• Adheres to all company procedures and regulations as well as standard operating procedures.
• Performs room checks and other operating areas.
• Provide effective leadership to all hotel team members.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
PERSONALITY:
• Being reliable and trustworthy
• Decision Maker
• Communicate well
• Always ready to help and assist
• Be very organised and methodical
• Ready for a new challenge in life and a long term involvement in his/her future job
• Age: between 28 to 38 years’ old (not prerequisite)
• Being a native of South Africa
EXPERIENCE:
Minimum of 5 years experience in a similar capacity/function in a five-star hotel/luxury.
IN RETURN:
Salary Negotiable based on years’ experience as duty manager.
HOW TO APPLY:
To apply, please submit you’re CV, with contactable references and photo via email, hr@lapetiteferme.co.za with the subject line Duty Manager.
Ready to elevate your career in hospitality? La Petite Ferme invites you to apply for the position of Duty Manager. Join our dedicated team and lead operations to ensure exceptional guest experiences and seamless coordination across all departments. If you are a reliable, organised professional with a minimum of 5 years’ experience in a five-star hotel environment, we want to hear from you. Contact us today and take the next step in your professional journey with La Petite Ferme.
If you have not received a response within 1 week of submitting your CV, consider your application unsuccessful. Only successful candidates will be contacted.
